Employment

Employment Opportunities:

 

Arabic-speaking Marketplace Navigator

Bhutanese Community of New Hampshire (BCNH) is a tax exempt 501 C (3) nonprofit organization established in 2009 with the mission to create an enduring legacy of New Americans’ heritage for future generations through stewardship of successful integration, and community contributions. BCNH is looking for a dynamic, hardworking and innovative part-time Arabic-speaking Marketplace Navigator who is interested in making difference in people’s lives through active participation in BCNH activities. Interested candidates with strong hold in Arabic speakers/communities are highly encouraged to apply.

Purpose:
Arabic-speaking Marketplace Navigator is responsible for assisting consumers in a wide range of health coverage areas including with enrollment and re-enrollment in coverage through a Marketplace, with understanding new coverage programs available through a Marketplace, and with certain post-enrollment issues. The post-enrollment assistance the Navigator might provide could include, for example, referring consumers with complaints, questions, or grievances about their coverage to appropriate state agencies; helping consumers understand their new health coverage and how to use it; assistance with updating an application for coverage through a Marketplace, including reporting changes in circumstances, and assisting with submitting information for eligibility redeterminations; answering questions about paying premiums for coverage enrolled in through a Marketplace; helping the consumer obtain assistance for post-enrollment problems such as failure to receive important coverage documents; educating consumers about their rights with respect to coverage available through the Marketplace, including the right to preventive health services without cost sharing; and helping the consumer obtain assistance with claims denials.

Responsibilities
• Must have expertise in eligibility and enrollment rules and procedures; the range of qualified health plan options and insurance affordability programs; the needs of underserved and vulnerable populations; and Marketplace privacy and security standards.
• Must be capable of carrying out, at a minimum, all duties required by HHS regulations.
• Conducting public education activities to raise awareness about the Marketplace;
• Maintaining a physical presence in the Marketplace service area
• Facilitating selection of a Qualified Health Plan (QHP);
• Providing information in a manner that is culturally and linguistically appropriate to the population served by the Marketplace, including individuals with limited English proficiency and that is accessible to individuals with disabilities;
• Complying with applicable training and conflict of interest standards;
• Obtaining the authorization of applicants for coverage available through a Marketplace application prior to accessing their personally identifiable information;
• Maintain expertise in eligibility, enrollment, and program specifications and conduct public education activities to raise awareness about the Marketplace;
• Provide information and services in a fair, accurate, and impartial manner, which includes providing information that assists consumers with submitting the eligibility application; clarifying the distinctions among health coverage options, including QHPs; and helping consumers make informed decisions during the health coverage selection process. Such information must discuss other health programs such as Medicaid and Children’s Health Insurance Program (CHIP);
• Provide referrals to any applicable office of health insurance consumer assistance or health insurance ombudsman established under Section 2793 of the PHS Act, or any other appropriate State agency or agencies, for any enrollee with a grievance, complaint, or question regarding their health plan, coverage, or a determination under such plan or coverage;
• Consistent with the requirements set forth in 45 C.F.R. § 155.215, provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by the Marketplace, including individuals with limited English proficiency, and ensure accessibility and usability of Navigator tools and functions for individuals with disabilities in accordance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act;
• Complying fully with all statutory and regulatory requirements, including but not limited to the conflict-of-interest and training standards set forth in 45 C.F.R. § 155.215

Requirements
• Proven leadership skills and experience.
• Knowledge of Arabic communities in the state.
• Associate degree is required Bachelor’s degree preferred
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Must possess proficiency in MS Office, Excel, PowerPoint
• Must adhere to strict security and privacy standards – including how to safeguard a consumer’s personal information.
• Willing to complete training required by the federal government to be certified, willing to take additional federal training throughout the year, and willing to renew their federal certification yearly.

Special Note:
Certain crimes would either permanently bar an individual from registration or disqualify an applicant for specified periods. A navigator is prohibited from:
• Soliciting, negotiating, or selling health insurance;
• Recommending the purchase of a particular health plan or represent that one health plan is preferable over any other;
• Recommending or assisting with the cancellation of insurance coverage purchased outside the Exchange;
• Receiving compensation or anything of value from an insurer, health plan, business, or consumer in connection with performing activities as a navigator.

How to apply:
Please send your letter of interest and your resume through email at bcnh@bhutanesecommunitynh.org no later than 07/21/2017

Job Description of an Interpreter

Bhutanese Community of New Hampshire (BCNH) is a tax exempt 501 C (3) nonprofit organization established in 2009 with the mission to create an enduring legacy of Bhutanese and other New Americans’ heritage for future generations through stewardship of successful integration, and community contributions. BCNH is currently looking for dynamic, hardworking and innovative interpreters in various languages who are interested in making difference in people’s lives through active participation in BCNH activities. Interested candidates with strong interpretation and translation skills are highly encouraged to apply.

Summary

BCNH- Unite Languages interpreter is responsible for listening, understanding, and translating verbal or written statements from the English language to a targeted language and vice-versa. Reproduce statements in another language for Least English Speaking population-LESP by maintaining the proper register.

Interpreter processes information quickly and accurately, recognizes sensitive cultural differences in a professional and courteous manner and perform necessary cultural brokering at all times in a professional conduct. Interpreting or translating assignment may be technical or non-technical in healthcare, government services, banking, real state, and education industry.

BCNH- United Languages is actively seeking interpreters in the following languages: Spanish, Nepali, Hindi, Arabic, Somali, Burmese, Vietnamese, Kirundi, Kiswahili, Kinyarwanda, Urdu, Rohingya, Bengali, and others. 50 hours of interpreting and translating tanning backed by certification will be provided free of cost to the selected candidates. Trained interpreters are required to take 10 hours of online training.

Responsibilities

BCNH- Unite Languages Interpreter Must:

  • Facilitate effective communication between assigned parties that do not speak the same language by converting English language to targeted language and vice-versa through Video Remote Interpreting-VRI, Over the Phone Interpreting – OPI and in person as assigned.
  • Render clear and accurate interpretation between the targeted language pair without any addition, deduction, or omission in any case and with no exception.
  • Understand company norms, ethics & values, industry protocols, and language pair terminology in the healthcare, government services, banking, real state, and education industry.
  • Employ polite tone of expression maintaining professional customer service conduct with clear pronunciation and appropriate register.
  • Comply with the client’s instructions, facilitate the flow of the communication, and avoid leading the communication.
  • Conduct any interaction with the Limited English Speaking Person-LESP with client’s permission.
  • Maintain a professional conduct at all times.
  • Have regular electronic communication in terms of assignment and company requirements.
  • Deliver clarification and necessary cultural brokering using professional judgment and linguistic skill sets.
  • Exhibit commitment to cultural sensitivity and must be dependable to work in a multiculturaly diverse work environment.

Qualifications

BCNH-Unite Languages Interpreter Must have:

  • At least two years of college education required, bachelor’s degree in linguistic and literature preferred which can be substituted in lieu of 60 hrs. of Bridging the Gap -BTG Training done in the USA.
  • Complete VRI and OPI platform training and pass the internal readiness assessment before taking live calls.
  • Ability to concentrate and to stay detached from the conversation, remaining neutral and objective at all times and following client’s instructions closely.
  • Participate in ongoing quality assurance and call monitoring programs.
  • Two years of verifiable Professional interpreting experience preferred, but not required.
  • Ability to interpret both in consecutive and simultaneous mode of interpreting.
  • Fluency in English and the respective targeted language and skilled in the associated cultural undercurrents.
  • Excellent note-taking skills to maintain a high level of accuracy and professional appearance.
  • Capability to explain idiomatic expressions and cultural distinctions to avoid miscommunication.
  • Have a land line telephone for OPI and Landline Internet connection with 1.5 mbps upload and 5 mbps download capacity for VRI. Telephonic Interpretation from a cell phone and Video Remote Interpretation from WIFI are both unacceptable.

 

How to Apply:

Please submit your resume and the letter of interest outlining your education and competencies for the position you are applying to at uls@bhutanesecommunitynh.org

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